This IDC Perspective examines how a major North American energy firm is automating its IT operations with artificial intelligence (AI)-based capabilities based on Digitate's ignio to automate IT tasks and processes that had previously taken hundreds and thousands of operations hours to complete.
"AI and machine learning are increasingly pervasive technologies that are being used now in a wide range of products and services," says David Schubmehl, research director, Cognitive/Artificial Intelligence Systems at IDC. "Digitate has developed a comprehensive AI-enabled solution called ignio to help automate IT operations within organizations. A major North American energy firm is using ignio to uncover, understand, and automate IT processes that require thousands of hours of work. The firm has automated its workplace management operations using ignio, providing augmentation, assistance, and automation to its staff and improving customer service and reducing costs in the process. We expect more organizations to embrace this type of solutions going forward."