This IDC study presents through the IDC MarketScape model a vendor assessment of providers offering incident response services. The assessment reviews both quantitative and qualitative characteristics that define current market demands and expected buyer needs for incident response services. The evaluation is based on a comprehensive and rigorous framework that assesses how each vendor stacks up to one another, and the framework highlights the key factors that are expected to be the most significant for achieving short- and long-term success in the incident response marketplace.
"With the relentless onslaught of sophisticated cyberattacks, enterprises must be proactive about incident readiness, response, and resiliency. In-house solutions are challenging to fund and maintain at the required level, so organizations increasingly are turning to service providers for assistance. As more providers enter this rapidly growing marketplace, buyers have more choice but also more complexity related to evaluation and selection. Thorough vetting takes time and attention to the providers' people, processes, and technology. Enterprises should make this endeavor a priority," says Christina Richmond, IDC program director, Worldwide Security Services.