Mar 2018 - Market Note - Doc # US43596518
Avaya ENGAGE 2018: Changing the Culture of Avaya
By: Chris BarnardVice President, European Telecommunications and Networking, Mary WardleyProgram Vice President, Loyalty and Customer Care, Rich CostelloSenior Research Analyst, Enterprise Communications Infrastructure, Unified Communications & Collaboration (UC&C)
This IDC Market Note discusses the Avaya ENGAGE 2018 event held for clients, partners, and industry analysts in New Orleans, Louisiana. It summarizes IDC's opinion on ENGAGE 2018 (e.g., IDC thinks Avaya said all the right things and made a strong showing at ENGAGE 2018) and discusses some of the important next steps for the company.
Customer Care and CRM , Europe, Middle East and Africa Enterprise Communications and Collaboration , Europe, Middle East and Africa Enterprise Networks and Life-Cycle Services , Unified Communications and Collaboration