This IDC Market Note examines the impact of Amdocs' announcement on February 26, 2018, that it would enter the market for service and network assurance with a full suite of products and services. The February 2018 introduction of Autonomous Service Assurance by Amdocs is a noteworthy product announcement. Communications service providers are working to improve digital experiences for their customers. Service assurance solutions stretch across the service infrastructure to give visibility that can enable key improvements in customer experience. Yet competitive dynamics and technology requirements for service assurance are in flux.
"With this announcement, Amdocs is filling a long-standing gap in its portfolio while assurance is rising in criticality to the business and technology leaders at communications service providers," says Elisabeth Rainge, research vice president, Communications Service Provider Operations.