TECH BUYER Aug 2021 - IDC PlanScape - Doc # US43664119

IDC PlanScape: The Touch-Free Future Store Model

By: Leslie HandGroup Vice President, IDC Retail and Financial Insights

Abstract

This IDC PlanScape outlines the technology priorities for building out the touch-free future store, IDC's model of a retail hub that optimizes for both optimal omni-channel shopping and fulfillment experiences and employee productivity.

Leslie Hand, group vice president, IDC Retail Insights, reports, "Most retailers in the post-pandemic landscape are accelerating their digital transformation plans to truly digitize and automate the omni-channel shopping journey. Self-service, touch free, and frictionless are buzzwords, but nevertheless accurately describe the target state of retail operations and customer engagement. As a result, retailers are investing more in modernizing store infrastructure and the applications that enable seamless operations."


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