Abstract

This IDC Perspective offers advice and describes business impact software buyers should expect from their enterprise SaaS and cloud-enabled software. Key takeaways include SaaS and cloud-enabled software are a different experience and lifestyle from traditional on-premises technology, technology and adoption road maps enable planning for the entire business, one is powerful, customizations are sometimes necessary, and achieving business impact means different things to different organizations.

"Achieving real business impact from your SaaS and cloud-enabled software requires the organization to remember this is a continuous journey of updates and upgrades, focused on providing the best innovation and business processes available," said Mickey North Rizza, vice president for Enterprise Applications and Digital Commerce at IDC. "Business impact comes from the right selection, right implementation, right post go-live experiences, and your partnership with the technology vendor. We recommend the software buyer understand the long-term viability of selecting the right partner on the front end and bringing in the right resources to augment the technology so that your organization's change management is top notch and continuous."


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