Abstract

This IDC Perspective offers advice and describes best practices that end users should employ after implementing enterprise SaaS and cloud-enabled software. Key takeaways include the need for minor issue resolution during the first year or so after go-live, the requirement for continuous work to integrate SaaS and cloud software with the existing IT estate, and the need to devote time and attention to assess, test, and button up the continuous flow of updates from the cloud software provider.

"Cloud software doesn't just sit quietly in the corner, running itself," said Douglas Hayward, research associate vice president, IDC's Cloud practice in Europe. "End users need to look proactively at the content of the regular updates/upgrades they receive, or they risk missing out on potentially value-adding new functionality. And they need to be aware that cloud software brings with it both technology change such as testing and configuration and business change such as workflow and process change. We recommend that end users consider using managed cloud services providers to help them get the most from their SaaS and cloud-enabled software."


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