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TECH SUPPLIER May 2018 - Market Perspective - Doc # US43767018

Chatbots, Artificial Intelligence, and Software Development: An Overview of Three Case Studies

By: Arnal DayaratnaResearch Director, Software Development


This IDC Market Perspective examines practices in software development for chatbots used for the customer service, HR, and compliance use cases.

"While developers enjoy an embarrassment of riches with respect to developer tools used for chatbot development, they tend to gravitate a core cluster of chatbot development frameworks such as Amazon Lex, IBM Watson, Google's Dialogflow, and the Microsoft Bot Framework," said Arnal Dayaratna, research director, Software Development at IDC. "With respect to languages, developers evinced strong affinities for Python and Java. Separate from considerations about development languages and frameworks, organizations that pursued chatbot development concurred on the importance of customizing chatbots to reflect the specificity of their audiences and setting realistic expectations about return on investment."



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