By using this site, you agree to the IDC Privacy Policy

TECH SUPPLIER May 2018 - Market Perspective - Doc # US43767018

Chatbots, Artificial Intelligence, and Software Development: An Overview of Three Case Studies

By: Arnal DayaratnaResearch Director, Software Development

Abstract

This IDC Market Perspective examines practices in software development for chatbots used for the customer service, HR, and compliance use cases.

"While developers enjoy an embarrassment of riches with respect to developer tools used for chatbot development, they tend to gravitate a core cluster of chatbot development frameworks such as Amazon Lex, IBM Watson, Google's Dialogflow, and the Microsoft Bot Framework," said Arnal Dayaratna, research director, Software Development at IDC. "With respect to languages, developers evinced strong affinities for Python and Java. Separate from considerations about development languages and frameworks, organizations that pursued chatbot development concurred on the importance of customizing chatbots to reflect the specificity of their audiences and setting realistic expectations about return on investment."


Coverage

Content


Get More

When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.



Related Links

Do you have questions about this document
or available subscriptions?

Contact Us