This IDC Survey provides an overview of the results from a U.S. survey of enterprises involving their expectations in the role of platforms (e.g. cloud, IoT, cognitive/AI, mobile, analytics, social) for managed services. This Survey involved 400 respondents from U.S. firms with 1,000+ employees. This Survey offers insight into enterprise expectations of providers in needing to own and manage their own platforms in provisioning managed services as well as core technology, sensing and learning capabilities that these platforms need to support as part of an "intelligent" platform environment.
This IDC Survey also provides IDC's essential guidance for service providers looking to compete effectively in the world of managed digital services. Key areas include investing in own platforms with cloud as core, developing an "intelligent" platform for service delivery, building partnerships with software vendors for core platform IP, and centering value proposition on business value.
Analytic applications, Cognitive/artificial intelligence, Enterprise mobility, Infrastructure as a service, Internet of things, Platform as a service, Public cloud services, Software as a service, eCommerce