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TECH SUPPLIER Aug 2018 - IDC Survey - Doc # US43778918

2018 U.S. Buyer Expectations in Role of Platforms for Managed Digital Services

By: David TapperProgram Vice President, Outsourcing and Managed Cloud Services

On-line Presentation


This IDC Survey provides an overview of the results from a U.S. survey of enterprises involving their expectations in the role of platforms (e.g. cloud, IoT, cognitive/AI, mobile, analytics, social) for managed services. This Survey involved 400 respondents from U.S. firms with 1,000+ employees. This Survey offers insight into enterprise expectations of providers in needing to own and manage their own platforms in provisioning managed services as well as core technology, sensing and learning capabilities that these platforms need to support as part of an "intelligent" platform environment.

This IDC Survey also provides IDC's essential guidance for service providers looking to compete effectively in the world of managed digital services. Key areas include investing in own platforms with cloud as core, developing an "intelligent" platform for service delivery, building partnerships with software vendors for core platform IP, and centering value proposition on business value.


  • 51 slides

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