This IDC study examines the worldwide market for order management applications that is growing at a strong pace through 2023. Growth in the order management market is driven by public cloud deployments and the need for omni-channel "buy anywhere, fulfill anywhere" distributed order management for B2C as well as support for complexity for B2B. As the digital commerce world evolves, so too does the demand for modern order management applications.
"The order management applications market is critical in powering the evolution of digital commerce, for both B2B and B2C transactions," says Jordan Jewell, research manager, Digital Commerce and Enterprise Applications at IDC. "If we look ahead five years to 2023, global commerce will look drastically, with more fluid, autonomous commerce models. Order management systems will need to support these more flexible fulfillment models by including innovative technologies and business models such as subscriptions, AR/VR, big data, and mobile payments, to name a few. Vendors that don't support this future of commerce risk irrelevance."
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