Abstract

This IDC study provides a systematic assessment of technologies related to unified communications and collaboration in 2018. The IDC TechScape is an evaluation based on a comprehensive framework and a set of parameters that assess the factors that are expected to be most conducive to success in the UC&C market, short term and long term.

"This IDC research is a revision of the IDC TechScape for UC&C technologies we first did in 2016," says Rich Costello, senior analyst, Unified Communications and Collaboration. "The 2018 version includes newer UC&C technology areas such as UCaaS, CCaaS, hybrid UC, chatbots, and virtual assistants. Its primary objective is helping IT buyers make decisions about investing in UC&C technology."


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