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Jun 2018 - IDC Innovators - Doc # US44001917

IDC Innovators: Conversational AI Software Platforms, 2018

Authors: David Schubmehl, Philip Carnelley

Abstract

IDC Innovators are emerging vendors with revenue <$100 million that have demonstrated either a groundbreaking business model or an innovative new technology — or both. This IDC Innovators study profiles five notable vendors in conversational AI software platforms: Cognicor, Artificial Solutions, Inbenta, Personetics, and Kore.ai.

"Conversational AI-based applications are being increasingly used by many types of organizations as an addition or a replacement for more traditional interaction patterns including human agents, web/mobile interfaces, IVR, and live chat," says David Schubmehl, research director, Cognitive/Artificial Intelligence Systems at IDC. "Organizations are undertaking projects developing the conversational agents based on the use of conversational AI platforms. This document outlines some of the vendors that are providing innovative conversational AI capabilities."

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