Jul 2018 - Market Note - Doc # US44075818
ServiceNow's Knowledge18 — Enhancing and Expanding the Now Platform for Enterprise Operations
By: Shannon KalvarResearch Manager , IT Service Management and Client Virtualization, Tim GrieserResearch Vice President, Enterprise System Management Software, Stephen ElliotProgram Vice President, Management Software and DevOps, Melinda-Carol BallouResearch Director, Agile ALM, Quality & Portfolio Strategies, Daphne ChungResearch Director, Software, IDC Asia/Pacific, Larry CarvalhoResearch Director, Platform as a Service, Chris MorrisVice President, IDC Asia/Pacific
This IDC Market Note reviews ServiceNow's Knowledge18 conference.
"Knowledge18 showcased both ServiceNow's vision of itself as an operations platform and the journey ServiceNow must undertake with its customers to realize that vision in a sustainable fashion," said Shannon Kalvar, research manager, IT Service Management. "The company's investments in customer success and user experience should enable the ecosystem to start closing the gap between rhetoric and reality."
Agile Application Life-Cycle, Quality and Portfolio Strategies , Asia/Pacific Cloud Services: Cloud Platforms , Cloud Management Software , Enterprise System Management Software , IT Service Management and Client Virtualization Software , PaaS: Emerging Trends and Strategies