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TECH BUYER Jun 2019 - IDC PeerScape - Doc # US44119019

IDC PeerScape: Best Practices for Deploying Intelligent Automation

By: Jennifer HamelResearch Manager, Analytics and Intelligent Automation Services

Abstract

This IDC PeerScape describes three best practices for deploying intelligent automation: consider an enterprise strategy for automation to build a foundation for deployment at scale, examine and reengineer processes to uncover and resolve data quality and management issues, and engage employees in the training of and collaboration with intelligent automation solutions. This IDC PeerScape evaluates these approaches and presents examples of organizations that have leveraged them to successfully deploy intelligent automation to achieve desired business outcomes, enable future innovation of solutions, and retain valuable employees.

"The true benefits of intelligent automation come with deployment at scale, but many enterprises lack adequate approaches for managing data, people, processes, and technologies to enable automation deployments to grow and thrive," said Jennifer Hamel, research manager, Analytics and Intelligent Automation Services. "Third-party services providers have enhanced their capabilities to support across these dimensions, but success depends most highly on the enterprise's internal strategy and appetite for investment and organizational change. This IDC PeerScape lays out several practices for intelligent automation deployment success that enterprises can adapt to suit their business goals as well as their IT and cultural realities."


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