TECH BUYER Aug 2019 - IDC Perspective - Doc # US44170519

AI-Based Automation Evolution Framework: Adopting AI in Content-Centric Workflow Use Cases

By: Marci MaddoxResearch Director, Enterprise Content Strategies


This IDC Perspective extends the research for digital transformation (DX) by looking at content-centric workflow use cases and analyzing them within the context of IDC's artificial intelligence (AI)-based automation framework. Accompanying this document is Continuum of AI Technology Adoption for Content-Centric Workflow Transformation (IDC #US45388919, August 2019), which maps AI technology against IDC's AI framework in time horizon availability.

"Organizations should consider the stages of AI automation available to them today to prioritize which use cases to digitally transform now and in the future," commented Marci Maddox, research manager, Enterprise Content Strategies. "Content-centric business processes that incorporate AI can benefit greatly with a mixed role of human and machine."



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