This IDC study forecasts the worldwide revenue for the customer experience software market for the 2018–2022 period.
"As both companies and customers are digitally transformed, software is becoming a larger and larger component of how companies provide an experience and the experience a customer receives," said Alan Webber, research director for Digital Engagement and Customer Experience.
Application development and deployment, Cognitive/artificial intelligence, Collaborative applications, Content applications, Customer relationship management applications, Digital transformation, Enterprise resource management applications, System infrastructure software
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