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TECH SUPPLIER Aug 2018 - Market Forecast - Doc # US44174818

Worldwide Customer Experience Software Forecast, 2018–2022

By: Alan WebberProgram Vice President, Customer Experience

Abstract

This IDC study forecasts the worldwide revenue for the customer experience software market for the 2018–2022 period.

"As both companies and customers are digitally transformed, software is becoming a larger and larger component of how companies provide an experience and the experience a customer receives," said Alan Webber, research director for Digital Engagement and Customer Experience.


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