This IDC study discusses how the digital mission of "connected banking" is driven by the need to improve customer engagement in selling, delivering, and servicing financial products, payments, and services; the need to improve the bank's "brand trust" through a more transparent and secure environment; and, most importantly, the need to disrupt the bank's own business model by transforming its internal infrastructure and connecting to adjacent markets in order to expand the relationship with its customers.

"The best-in-class banks globally are approaching digital transformation in a systematic way that looks for efficient and secure ways of conducting business while enabling agility to better serve their customers and open the doors to expanded business models through connections to value-adding partners," states Jerry Silva, research director, Global Retail Banking, IDC Financial Insights.



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