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TECH SUPPLIER Sep 2018 - Market Analysis Perspective - Doc # US44316218

Market Analysis Perspective: Worldwide Real-Time Communications (CPaaS), 2018

By: Courtney MunroeGroup Vice President of Worldwide Telecommunications Research

On-line Presentation

Abstract

This IDC Market Analysis Perspective presents the worldwide voice and text messaging communications platform-as-a-service (CPaaS) market. This market is forecast to grow from $2 billion in 2017 to $10.9 billion in 2022. The voice and text messaging CPaaS market has rapidly evolved into a mainstream segment with many companies entering the segment and adding APIs to their portfolio to leverage the tremendous interest and demand for APIs. IDC is predicting that CPaaS will continue to grow at strong CAGR of 39.2% from 2017 to 2022.

The CPaaS market has moved beyond the hype cycle and has become established a tangible force in the communications industry. The 2016–2017 IPOs and mergers involving Twilio, Nexmo, and Bandwidth provided tremendous momentum as well as new pressures on the industry. Over the next few years, the developer ranks will continue to swell, use cases will proliferate, and a new wave of enterprise beyond cloud-native companies will join the ranks of the initiated.

The demand is driven by enterprise digital transformation requirements. Enterprises are engaging customers via mobile applications, providing customer support and commerce on the web, migrating internal applications, and enhancing notification applications with APIs.

The next stage of CPaaS, which can be labeled CPaaS 3.0, is already taking shape. The leaders of the core CPaaS segment such as Twilio and Nexmo have already moved beyond the basic API — functions to encompass integrated platforms that offer a suite of services that will further deconstruct the toolset. This will bring APIs to a new layer of knowledge workers beyond developers and into the C-suite and into new segments such as contact center and IoT.


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