TECH SUPPLIER Aug 2019 - Market Perspective - Doc # US44330219
Utilities Smart Customer Operations Quarterly Update: April-June 2019
By: Gaia GallottiAssociate Research Director, Europe, Luiza Semernya
This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector and outlines major M&As and major business developments; customer care and billing; customer engagement, smart metering, digital transformation, and emobility developments; and smart city initiatives and developments in 2Q19.
"Utilities and energy retailers around the world focus on improving their clients' customer experience, investing in personalized digital experience, and reducing cost to serve — and in competitive markets, cost to acquire. In several developing countries, utilities are also enhancing transparency and reducing nontechnical revenue losses by deploying smart meters," said Gaia Gallotti, associate research director, IDC Energy Insights Europe.