TECH SUPPLIER Oct 2019 - Market Perspective - Doc # US44330319

Utilities Smart Customer Operations Quarterly Update: July-September 2019

By: Luiza Semernya, Gaia GallottiAssociate Research Director, Europe

Abstract

This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector and outlines major M&As and major business developments; customer engagement, smart metering, digital transformation, and emobility developments; and smart city initiatives and developments in 3Q19.

"Utilities and energy retailers around the world are focusing on improving their clients' customer experience, investing in personalized digital experience, and reducing cost to serve — and in competitive markets, cost to acquire. In several developing countries, utilities are also enhancing transparency and reducing nontechnical revenue losses by deploying smart meters," said Gaia Gallotti, associate research director, IDC Energy Insights Europe.


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