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TECH SUPPLIER Aug 2019 - IDC Survey - Doc # US44334119

2019 Product and Service Innovation Survey

By: Jeffrey HojloProgram Director, Product Innovation Strategies, Aly PinderProgram Director, Service Innovation & Connected Products

On-line Presentation


This IDC Survey provides a selection of the most relevant and compelling data and analysis from IDC's 2019 Product and Service Innovation Survey, to inform end users and vendors alike on the current trends and planned practices for product life-cycle management (PLM) and service life-cycle management (SLM). Further analysis by industry value chain, company size, and audience is available on a customer research basis.

In April and May of 2019, we fielded a survey to North American and Canadian manufacturing professionals about their current and planned approaches and investments with PLM and SLM technology and processes, as well as current and planned approaches and investments with 3rd Platform technology in support of the product and service life cycle.

What's clear is that as companies move to adopt digital innovation platforms that establish a closed loop across design, R&D, supply chain, manufacturing, and service, it becomes increasingly important to leverage 3rd Platform technology to collate, analyze, and federate data and knowledge so that collaboration takes place internally and externally across suppliers, partners, and customers. This includes investment today and in the next 24 months in such technology as cloud, mobility, analytics, AI and machine learning, and digital twins.


  • 26 slides

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