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TECH BUYER Sep 2019 - IDC TechBrief - Doc # US44335819

IDC TechBrief: Warranty and Service Contract Management Applications in Manufacturing

By: Aly PinderProgram Director, Service Innovation & Connected Products

Abstract

This IDC TechBrief provides IT and service executives with an executive snapshot of warranty and service contract management applications and its impact on how manufacturers can execute of service while delivering enhanced customer experiences.

"Warranty and service contract management applications and platforms historically were an afterthought for many manufacturers, a cost of selling equipment or products," said Aly Pinder Jr., program director, Service Innovation and Connected Products Strategies at IDC. "As the experience economy enters the manufacturing industry, it is critical that OEMs see warranty and service contract management as another path to deliver customer value, and not just a way to contain costs."


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