This IDC Survey discusses the impact of flexible consumption models on the IT procurement process. In August, IDC's Technology Financial Strategies team conducted a survey of 300 United States–based ITDMs to understand their views of flexible consumption offers. Questions about the current offers available today, buying patterns, the relationship with OEMs or partners, and the preferred services for these offers were the topics addressed in this survey.
Adoption of flexible consumption options continues to grow, and because of this growth, customers are fine-tuning their needs and OEMs are responding. In 2018, IDC observed many OEMs updating and expanding their flexible consumption offers to address the maturing needs of their customers. This survey provides insights to fine-tune future flexible consumption offers.