TECH BUYER Dec 2018 - IDC MarketScape - Doc # US44387318

IDC MarketScape: Worldwide Contractual Print and Document Services Hardcopy 2018–2019 Vendor Assessment

By: Robert PalmerResearch Vice President, Imaging, Printing, and Document Solutions, Allison FantonyConsulting Manager, Infrastructure, Developer & Alliances Custom Solutions Domain


This IDC study assesses the market for contractual print and document services among foremost global hardcopy vendors and identifies their strengths and challenges. This assessment discusses both the quantitative and qualitative characteristics that position the vendors for success in this important market. This IDC MarketScape covers a variety of hardcopy vendors and is based on a comprehensive framework to evaluate contractual print and document offerings delivered as standalone services and solutions, within the context of a managed print and document services (MPDS) engagement, and as non-MPDS professional and managed service.

"Organizations can benefit greatly by gaining control over an unmanaged print and document infrastructure," says Robert Palmer, research vice president for IDC's Imaging, Printing, and Document Solutions group. "Over the past decade, hardcopy vendors have advanced their MPDS programs to extend services beyond print management to include key capabilities in information management, document workflow, security, and IT integration."



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