TECH BUYER Nov 2019 - IDC MarketScape - Doc # US44408719

IDC MarketScape: Worldwide Manufacturing Field Service Management Applications 2019–2020 Vendor Assessment

By: Aly PinderProgram Director, Service Innovation & Connected Products

Abstract

This IDC study uses the IDC MarketScape model to provide an assessment of vendors participating in field service management specific to service life-cycle management. This study specifically analyzed these offerings from a manufacturing industry vertical perspective.

"The ability to resolve a customer issue and delivery value beyond expectations is becoming a differentiator for manufacturers," says Aly Pinder, program director, Service Innovation and Connected Products Strategies, IDC Manufacturing Insights. "Manufacturers recognize the importance of the field service team to create wow experiences for customers and are investing in the tools and technology capabilities to execute on-demand service, driving revenue, efficiency, and the customer experience."


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