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Nov 2018 - Market Share - Doc # US44410618

Worldwide Customer Service Applications Market Shares, 2017: $2 Billion in Revenue Separates the Leaders

By: Mary WardleyProgram Vice President, Loyalty and Customer Care

Abstract

This IDC study examines the customer service applications market for 2015–2017. Revenue and market share of the leading vendors are provided for 2017.

"More and more the discussion regarding customer service applications is embedded in the broader customer experience and digital transformation initiatives discussions," said Mary Wardley, VP, Customer Care and CRM. "Isolated technology leads to siloed applications and business processes. The market as whole is working to reduce these perennial barriers by looking at the end result of customer satisfaction and how to enhance."


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