TECH BUYER Dec 2018 - IDC Perspective - Doc # US44425318

The 2018 Health and Human Services Summit: Designing Generative Outcomes for Citizen Services

By: Adelaide O'BrienResearch Director, Government Digital Transformation Strategies

Abstract

This IDC Perspective highlights the 2018 Health and Human Services Summit: Designing Generative Outcomes held on October 26–28 at Harvard University. This summit was hosted by the Technology and Entrepreneurship Center at Harvard University and developed by Leadership for a Networked World in collaboration with the American Public Human Services Association (APHSA). Summit participants took a deep look into the role of ecosystems in providing integrated solutions for individuals, neighborhoods, and communities with complex problems.

"In addition to working with ecosystems at different stages of maturity and learning of a program tailored to individual neighborhood needs, participants had an opportunity to experience firsthand some of the challenges case workers face through virtual reality (VR) training, the Accenture Virtual Experience Solution (AVEnueS)," says Adelaide O'Brien, research director, IDC Government Insights. "IDC believes that virtual reality as the next generation of digital, physical, and human interfaces will play a major role in many agency processes," she adds.


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