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Nov 2018 - Tech Buyer Presentation - Doc # US44450718

Customer Experience Digital Transformation Use Cases

By: Alan WebberProgram Vice President, Customer Experience

On-line Presentation


This IDC Tech Buyer Presentation identifies the digital transformation (DX) use cases associated with customer experience (CX) and provides guidance on how to prioritize them to develop a DX road map.


  • 6 slides

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