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Dec 2018 - IDC Perspective - Doc # US44458418

Metrics for IT Transformation: How to Measure the Impact of the Worldwide CIO Agenda 2019 Predictions

By: Serge FindlingVice President of Research, Digital Transformation, Marc StrohleinAdjunct Research Advisor

Abstract

This IDC Perspective describes salient metrics for IT transformation in relation to the predictions in IDC FutureScape: Worldwide CIO Agenda 2019 Predictions (IDC #US44390218, October 2018), IDC's predictions for CIOs' challenges over the next several years.

These metrics underscore the importance of each prediction and provide CIOs with tangible measures of effectiveness in addressing each of them. For CIOs, metrics are a key means of measuring the performance and effectiveness of their IT organizations in support of organizational improvement. They also enable CIOs to assess the degree of achievement and the business outcomes related to their actions and initiatives.

"As digital disruption and transformation continue to intensify the demands placed on IT organizations, CIOs are finding themselves in 'the race to reinvent IT,' but organizational change must focus on what really matters to the business — not just IT," says Marc Strohlein, adjunct research advisor with IDC's IT Executive Programs (IEP). "Digital transformation forces CIOs to rethink how they measure the performance of IT, moving from 'counting' metrics that measure IT efficiency and output to measures of business impact and value."


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