TECH BUYER Nov 2018 - Tech Buyer Presentation - Doc # US44463018
Communications Service–Enabled Connected Communities Digital Transformation
This IDC Tech Buyer Presentation highlights our recently published communications service provider (SP) digital transformation (DX) use case taxonomy.
As an organizing principle for our digital transformation research, IDC has created a DX use case taxonomy for multiple industry segments.
The taxonomy follows a hierarchical structure that begins with the digital mission, the strategic priorities that support that mission, the programs that will be initiated to satisfy the priorities, and the funded projects or use cases that will be implemented under those programs. The taxonomy not only forms the basis for our market forecasts but also provides the framework for digital journey maps that will assist our clients in understanding the full scope of enterprise efforts.
"These use cases will be critical for communications SPs to integrate into their own technology road map planning, as they develop a better understanding of digital transformation. Technology suppliers will use these use cases to better understand the needs of retailers and to better tailor their strategies and product plans to respond to the needs of retailers. Although this taxonomy addresses the communications services industry, these use cases emanate from our research into the communications SP landscape across seven subsectors: telecommunications carrier, mobile network operators, content and applications service provider (CASP), cable service provider, satellite broadcasting operator, fixed satellite service providers, and cloud communications service providers. Providers in each of these sectors are trying to digitally transform their businesses to deliver exceptional customer experiences and thrive into the future," says Courtney Munroe, group vice president of IDC Worldwide Telecommunications Research.
This IDC Tech Buyer Presentation is most effective when reviewed in concert with IDC's Worldwide Digital Transformation Use Case Taxonomy, 2018: Communications Service Provider (IDC #AP44153218, July 2018).