Abstract

This IDC Market Note discusses Mitel's strategy and product portfolio presented at the Mitel Next Americas 2018 event held in early October 2018. It summarizes IDC's opinion on information and strategy discussed during the event, highlights and discusses Mitel's cloud transformation progress, and lays out the company's vision to be a leader in worldwide UCaaS and DX initiatives.

"Mitel's strategy of formally engaging at the enterprise level along with a revised channel partner strategy and UCaaS approach is a solid strategic decision that should help the company achieve its vision of being a leader in worldwide UCaaS and DX initiatives," says Rich Costello, senior research analyst, IDC's Unified Communications and Collaboration program.


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