This IDC study describes the vital role virtual care plays in providing care to patient populations with and without COVID-19 and generating new revenue streams for healthcare organizations. It provides a road map for healthcare organizations to follow as they define or refine their virtual care strategy. The study also identifies key strategic, technical, operational, clinical workflows, and user experience considerations.
"The COVID-19 global pandemic represents a pivotal moment for virtual care as healthcare organizations seek ways to triage COVID-19 patients while minimizing exposure between patients and clinicians and continue to see patients fearful of catching COVID-19 if they visit the hospital or their physician's office," states Lynne A. Dunbrack, group vice president, IDC Health Insights.
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