TECH SUPPLIER Nov 2020 - Market Presentation - Doc # US44629220

IDC's 2020 Global Retail Innovation Survey: Innovating Retail for the Next Normal — Key Innovation Themes and Recommendations for IT Providers


Giulio Raffaele,
Filippo Battaini
Ornella Urso
On-line Presentation


This IDC Market Presentation analyzes a selection of data from IDC's Global Retail Innovation Survey, 2020. The analysis focuses on the worldwide key findings that, according to IDC, IT providers should consider when building their innovation-led offerings and value propositions for the retail industry.

The report presents retail innovation status as well as short- and long-term plans from both business model and technology points of view. Where relevant, IDC analyzes how innovation-strategy-determined retailers plan and execute innovation compared with innovation-laggard retailers, highlighting the critical gaps that the latter companies should urgently address.

The report concludes with four key IDC recommendations for IT providers. IT providers should consider these recommendations to support retailers' short- and long-term innovation efforts.


  • 26 slides

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