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TECH SUPPLIER Jun 2019 - Market Perspective - Doc # US44649919

IDC's Top 100 Worldwide Outsourcing-Managed Services Deals of 2016–2018 Update

By: David TapperProgram Vice President, Outsourcing and Managed Cloud Services

Abstract

This IDC Market Perspective provides an overview analysis of the top 100 worldwide outsourcing-managed services deals in 2018 as well as trending analysis of these deals for 2016–2018.

"While the worldwide top 100 outsourcing-managed services deals continue to be dominated by the established community of managed SPs and continue to include large-scale engagements, though with fewer megadeals (deals of $1+ billion in TCV), there is a fundamental shift toward awarding a new generation of service providers, the hyperscalers, with competing megadeal-like opportunities," said David Tapper, vice president of Outsourcing and Managed Cloud Services. "Competing for the top 100 will require services providers to enable transformational capabilities, invest in their own platforms with cloud as the core, develop an 'intelligent' platform for service delivery, emphasize industry and business process expertise, tailor solutions using standards, and implement strong governance."


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