TECH SUPPLIER Feb 2020 - IDC Survey - Doc # US44652419

U.S. Buyer Business Value Expectations of Managed Services for Endpoint Environments

By: David TapperProgram Vice President, Outsourcing and Managed Cloud Services

On-line Presentation


This IDC Survey provides an overview of the results from a 2019 U.S. survey of enterprises involving their use of managed services for workplace technologies focused on the business value of these services. The survey involved 400 respondents from U.S. firms with 1,000+ employees. This document offers primarily qualitative insight into the business value that enterprises place on utilizing managed services for workplace technologies (e.g., endpoint devices, AR/VR, automation) with a focus on business and services measurements, analytics priorities required by user, process, financial factors, and endpoint technology; preferred financing model; and expected cost savings.

This document also provides IDC's essential guidance for service providers looking to compete effectively in the world of managed services for workplace technologies. Key areas of advice include automating and standardizing endpoint environments to optimize ROI, investing in advanced cognitive/AI capabilities, and providing robust security and compliance controls.


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