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Abstract

This IDC study provides IDC's forecast and spending for the worldwide managed cloud services (MCS) market across eight major regions for the 2019–2023 forecast period. IDC views managed cloud services as an extraction view of IDC's technology outsourcing services markets involving application management (AM), hosted application management (HAM), hosting infrastructure services (HIS), IT outsourcing (ITO), and network and endpoint outsourcing services (NEOS). For details on the definitions of managed cloud services, see the Market Definition section as well as IDC's Worldwide Managed Cloud Services Taxonomy, 2019, IDC #US43778719, February 2019).

This study also includes advice to providers of IT services, an analysis of key market and industry trends by key managed cloud services markets and regions, key market drivers and inhibitors, and significant market developments.

"Succeeding in the world of managed cloud services is becoming much more complex with managed SPs facing customers whose service expectations are more demanding and changing quickly, hyperscalers that are becoming more direct competitors, and pressure to pursue new digital strategies and new business models," says David Tapper, VP, Outsourcing and Managed Cloud Services at IDC. "Ensuring success in the managed cloud services market will require that providers build deep relationships with CXOs, develop robust data governance and management capabilities, utilize multiple digital business strategies, invest in their own cloud platforms, emphasize industry and business process expertise, build partnerships to enable the provisioning of SaaS-enabled services, go to market with workload-centric (application) managed cloud services, define the "end state" of the structure of a pure-play cloud provider, and develop a long-term road map of transformation."


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