This IDC Perspective discusses the role of social media, communities, and collaboration in the rise of the social enterprise and provides recommendations for enterprises seeking to become a social enterprise. Social media, communities, and collaboration are conversations with a purpose and are forever tied to the evolving future of work. This marks the beginning of the social enterprise — perhaps more correctly, the conversational enterprise.
"A connected world is driving evolving forms of conversations. Within this 'conversation convergence' of social and collaborative platforms exists a great opportunity for each business and its employees, partners, and customers to achieve greater results through partnerships," according to Wayne Kurtzman, research director, IDC's Social and Collaboration practice.
Cognitive/artificial intelligence, Collaborative applications, Future of work, Omni-experience transformation, Social business, Social networking, Technology buyer, Unified communications and collaboration, Videoconferencing equipment