TECH SUPPLIER Jun 2019 - Taxonomy - Doc # US44735619
IDC's Worldwide Semiannual Customer Experience Spending Guide Taxonomy, 2019
By: Craig SimpsonResearch Manager, Customer Insights & Analysis, Eileen SmithProgram Vice President, Customer Insights & Analysis, Yash AhujaSenior Analyst, Measurement & Forecasting Practice, Ashutosh BishtSenior Research Manager, Gerry BrownResearch Director, European Software Group, Eman ElshewySenior Research Analyst, Takashi ManabeGroup Director, Software & Security / IT Spending, IDC Japan, Roberto MembrilaAnalyst, ROC, Latin America, Andrea MinonneSenior Research Analyst, Customer Insights & Analysis, Akira MuranishiResearch Manager, IT Spending, IDC Japan, Ivana SlaharovaResearch Manager, Customer Insights & Analysis, CEE, Alan WebberProgram Vice President, Customer Experience, Yu ZhengResearch Director, Zhenshan ZhongVice President, Emerging Technology Research
This IDC study provides a detailed description of IDC's Worldwide Semiannual Customer Experience Spending Guide methodology and taxonomy. It should be used as a companion piece for IDC's Worldwide Semiannual Customer Experience Spending Guide. Technology suppliers may utilize IDC's use case approach and structure, as presented in this document, to help them refocus their products and services and build relevant business cases.
"IDC's Worldwide Semiannual Customer Experience Spending Guide presents a comprehensive view of the customer experience ecosystem," said Research Manager Craig Simpson of IDC's Customer Insights and Analysis Group. "It is an invaluable resource to help vendors define and standardize their vocabulary when approaching this expanding and dynamic market."
Executive Information , Worldwide Semiannual Customer Experience Spending Guide
3D printer, Augmented and virtual reality, Big data analytics and discovery, Cognitive/artificial intelligence, Collaborative applications, Commercial robotics, Content management, Customer relationship management applications, Enterprise mobility, Global IT and economic markets, Internet of things, Public cloud services, Social networking
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