TECH BUYER Oct 2019 - IDC FutureScape - Doc # US44800319

IDC FutureScape: Worldwide Services 2020 Predictions

By: Rebecca SegalGroup Vice President, Worldwide Services, Rob BrothersProgram Vice President, Datacenter and Support Services, Alison CloseResearch Manager, Digital Business Operations and Analytics Services, Jennifer HamelResearch Manager, Analytics and Intelligent Automation Services, Linus LaiVice President, Chad HustonResearch Manager, Worldwide Services, Tom SealSenior Program Director, European Services, Mukesh DialaniProgram Director, Product Engineering and Operations Technology/Services, Cathy HuangAssociate Research Director, Services and Security, IDC Asia/Pacific, Cushing AndersonProgram Vice President, IT Education and Certification, Megan Buttita, MLISResearch Director, Emerging Trends in Talent Acquisition, Worldwide Services Group, Douglas HaywardResearch Director, Worldwide Digital Strategy and Agency Services, Pushkaraksh ShanbhagSr. Research Manager, Peter MarstonResearch Director, Application Development, Testing, and Management Services, Curtis PriceProgram Vice President, Infrastructure Services, David TapperProgram Vice President, Outsourcing and Managed Cloud Services, Lisa RowanResearch Vice President, HR, Talent, and Learning Strategies, Ali ZaidiResearch Director, IT Consulting, Systems Integration, and Artificial Intelligence Services, Marianne KoldingVice President, European Core Research Excellence Leader, European Skills Practice

Abstract

This IDC study provides IDC's top 10 predictions for worldwide services for 2020 and beyond.

"As organizations increasingly partner with service firms to reach their technical and strategic goals, they must assess them based on the level of automation and efficiency of service delivery they bring to each engagement, the quality of people and their ability to help prepare and reskill employees impacted by the engagement, their ability to engage with different company stakeholders, and how well they can support the new business models that will naturally result from the application of digital technologies," says Rebecca Segal, group VP, Worldwide Services at IDC.


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