This IDC study provides IDC's top 10 predictions for worldwide services for 2020 and beyond.

"As organizations increasingly partner with service firms to reach their technical and strategic goals, they must assess them based on the level of automation and efficiency of service delivery they bring to each engagement, the quality of people and their ability to help prepare and reskill employees impacted by the engagement, their ability to engage with different company stakeholders, and how well they can support the new business models that will naturally result from the application of digital technologies," says Rebecca Segal, group VP, Worldwide Services at IDC.



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