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TECH BUYER Feb 2019 - IDC MarketScape - Doc # US44806818

IDC MarketScape: Worldwide IT Service Management Implementation Services 2019 Vendor Assessment

By: Chad HustonResearch Manager, Worldwide Services, Ali ZaidiResearch Director, IT Consulting, Systems Integration, and Artificial Intelligence Services

Abstract

This IDC study represents a vendor assessment of the ITSM implementation services through the IDC MarketScape model. This assessment discusses both quantitative and qualitative characteristics that explain success in the ITSM implementation services market. This IDC MarketScape covers a variety of vendors participating in the ITSM implementation services space. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and to one another and highlights the factors expected to be the most influential for success in the market in both the short term and the long term.

"Desire to reduce costs continues to be the leading factor for adoption of IT service management. Enterprises are investing heavily in cloud-based ITSM solutions and increasingly considering augmenting these solutions with analytics and AI-enabled automation technologies to support their digital transformation journeys," says Ali Zaidi, research director, IT Consulting and Systems Integration Business Strategies at IDC.


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