This IDC Market Note provides our analysis of the Oracle Food and Beverage (F&B) Connect 2019 event, which is the inaugural event for the Oracle F&B global business unit (GBU). The Oracle F&B GBU was announced in July 2018, and the unit named a new general manager, Simon de Montfort Walker, later in the year.
"Oracle Food and Beverage GBU used Food and Beverage Connect 2019 to introduce its new general manager, showcase its new release of Simphony 18.2, and highlight its focus on customer success, innovation, strategies for improved integration, and an ambitious forward-looking road map," said Robert Eastman, research manager of IDC Retail Insights' Worldwide Retail Technology Strategies. "This is part of Oracle F&B's mission to evolve Simphony from a POS solution into a global transaction platform. While introducing innovations across a range of areas, Oracle F&B is also taking a more assertive approach to supporting current customers, escalating customer issues, and providing better integration and more migration options for all customers."