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TECH SUPPLIER Mar 2019 - Market Forecast - Doc # US44896218

Worldwide System and Service Management Software Forecast, 2019–2023

By: Tim GrieserResearch Vice President, Enterprise System Management Software, Stephen ElliotProgram Vice President, Management Software and DevOps


This IDC study provides sizing and forecast for the recently defined system and service management software market, which incorporates software and SaaS solutions previously reported in enterprise system management software and IT service management software categories — excluding endpoint management. For more details, see the Market Definition section and refer to IDC's Worldwide Software Taxonomy, 2018 (IDC #US44220818, September 2018).

According to IDC estimates, the worldwide system and service management software market achieved revenue of $22.2 billion in 2018,. The market as a whole is forecast to grow at a compound annual growth rate of 7.2% during the 2018–2023 period, with the public cloud–based segment growing at a much higher rate (18.8%).

"The market is being driven by the need to monitor, manage, and optimize systems, infrastructure, applications, and end-user experience across increasingly complex on-premise, hybrid cloud, public cloud, and multicloud deployments." — Tim Grieser, research vice president, Enterprise System Management Software



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