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TECH SUPPLIER Mar 2019 - Market Forecast - Doc # US44898719

Worldwide System and Service Management Software as a Service Forecast, 2019–2023

By: Mary Johnston TurnerResearch Vice President, Cloud Management, Tim GrieserResearch Vice President, Enterprise System Management Software, Shannon KalvarResearch Manager , IT Service Management and Client Virtualization


This IDC study provides sizing and forecast by geographic region and by functional market segments for system and service management software delivered via the SaaS model. This is a submarket of the worldwide system and services management software market. See the Market Definition section and refer to IDC's Worldwide Software Taxonomy, 2018: Update (IDC #US44835319, March 2019) for further details.

"According to IDC estimates, the worldwide system and service management SaaS market grew 31.3% to hit a total revenue level of $5.1 billion in 2018. The market is forecast to grow at a compound annual growth rate of 18.8% during the 2018-2023 period," stated Mary Johnston Turner, research vice president, Cloud Management Software. "The growth of multicloud architectures, DevOps innovation, the need for advanced analytics for application performance, cloud cost management, and service desk operations are all fueling demand."



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