This study provides a foundational framework for organizations to understand why IT/OT convergence is important and how it can add value to an organization.
"IT/OT convergence is ultimately about achieving a synergistic combination of OT and IT, a state of operationally intelligent organization, which results from a digitally enabled operational transformation (OX), itself a function of a wider ongoing digital transformation (DX)," said Remy Glaisner, research director, IT/OT Transformation Strategies. "Across sectors, you can already observe disparities in how digitally ready OT are being adopted: It is critical for organizations to understand that IT/OT convergence is primarily a business-driven strategy that makes OT the physical continuity of IT as much as IT is the virtual continuity of OT." Glaisner added, "It broadly starts with your clients, it is ultimately about creating the digital twin of your client, and then apply that digital model to your digitized operations so the client becomes integral to a renewed and ubiquitous internal customer centricity."
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