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TECH BUYER Apr 2019 - IDC Perspective - Doc # US44946119

Reimagining Public Sector IT Services Management to Run IT as a Transformative Service Business

By: Thom RubelAdjunct Research Advisor, Bill KeyworthAdjunct Research Advisor, Robert MulthaupAdjunct Research Advisor

Abstract

This IDC Perspective discusses how digital transformation (DX) is driving fundamental change in most business models and ecosystems and governments' traditional view and use of IT services management. Digital competencies require a new level of professional business acumen within government IT organizations for "running IT as a service business." IT operational strategy transitions IT from an engineering-driven to a service-delivery organization with a new DX operating/financial model. Successful government CIOs will create a viable and competitive IT services business specifically for agency digital transformation.

"Government IT organizations have deep experience with IT services management; some of the necessary ingredients for evolving it to a more strategic business approach exist," says Thom Rubel, adjunct research advisor with IDC's IT Executive Programs (IEPs). "Running IT as a service business for digital transformation requires elevating key business management practices previously lacking in the traditional IT business model to effectively support successful agency program and mission outcomes."


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