TECH SUPPLIER Apr 2020 - Market Perspective - Doc # US44956220
Utilities Smart Customer Operations Quarterly Update: January–March 2020
By: Jean-François SegalottoAssociate Research Director, Europe, Luiza Semernya
This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector and outlines customer care and billing; customer engagement, smart metering, digital transformation, and emobility developments; and smart city initiatives and developments in 1Q20.
"While the coronavirus pandemic will represent a watershed moment in how every company goes about its business, energy suppliers will continue and likely accelerate their efforts toward improving their customer's digital experience, automating meter-to-cash processes, and reduce the cost to serve," said Jean-François Segalotto, associate research director, Europe, IDC Energy Insights.