TECH SUPPLIER May 2019 - Taxonomy - Doc # US45024219
IDC's Worldwide Unified Communications and Collaboration Taxonomy, 2019
By: Rich CostelloSenior Research Analyst, Enterprise Communications Infrastructure, Unified Communications & Collaboration (UC&C), Amy LindResearch Manager, Broadband, Enterprise Voice & IP Communications Services, and Unified Communications
This IDC study updates IDC's worldwide unified communications and collaboration (UC&C) research taxonomy to provide market definitions and a framework that IDC uses to track, segment, and forecast the worldwide UC&C market. This taxonomy reflects the evolving worldwide UC&C market and introduces discussions around new terminology, products, and solutions such as UCaaS, CCaaS, team collaboration, team messaging/chat, enterprise social networks (ESNs), and hosted and cloud-based services (private, public, and hybrid).
"We are seeing more companies, especially more enterprise-class organizations now, planning for and deploying UC&C solutions," states Rich Costello, senior research analyst, Unified Communications and Collaboration. "Technologies such as cloud, video, team messaging and collaboration, and mobility are increasingly being integrated with business workflows, processes and applications, contact centers, IP telephony platforms, and UC&C portfolios. These are helping drive the market as businesses enhance their networks and communications platforms to support new technologies and applications."
Executive Information , Unified Communications and Collaboration
Collaborative applications, Customer relationship management applications, Enterprise IP telephony, IT maintenance and support, Platform as a service, Systems integration services, Unified communications and collaboration, Videoconferencing equipment, VoIP, WiFi, WAPI