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Abstract

This IDC Market Note discusses announcements made at the annual Cisco Customer Experience (CX) Summit. During the Cisco CX Summit, the company articulated that Cisco CX is more than an organization (formerly Cisco Services) but is a strategic approach designed to help customers accelerate their time to value with Cisco's products and services through the evolution of the way that Cisco (and its partners) will connect with its customers as well as enhancing and streamlining the way that services will ultimately be delivered and consumed.

"Cisco CX continues to invest in its core competencies for delivering value to its customers surrounding its products and services while articulating the importance of the evolution that Cisco and the CX organization are experiencing in the context of software, cloud, and recurring revenue models," states Leslie Rosenberg, research VP, Network Life Cycle and Infrastructure Services.


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