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TECH BUYER May 2019 - IDC Perspective - Doc # US45096619

Enhancing IT's Internal Client Service Understanding, Expectations, and Satisfaction

By: Eric BloomAdjunct Research Advisor

Abstract

This IDC Perspective discusses ways to improve the IT service organization. It enables the reader to identify areas of needed improvement and suggests ways to enhance IT services.

"The delivery of world-class client service is more than simply providing the service itself," says Eric Bloom, adjunct analyst with IDC's IT Executive Programs (IEP). "It requires an understanding of the client's characteristics, the ability to anticipate their needs, set and meet their expectations, and measure your results. In fact, client services are noticed by IT's internal customers in every business interaction."


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