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TECH SUPPLIER May 2019 - Market Forecast - Doc # US45097919

Worldwide Unified Communications and Collaboration Forecast, 2019–2023

By: Rich CostelloSenior Research Analyst, Enterprise Communications Infrastructure, Unified Communications & Collaboration (UC&C)

Abstract

This IDC study aggregates segments of key technology market forecasts that make up the worldwide unified communications and collaboration (UC&C) ecosystem. The segments that have been aggregated for this study represent IDC's estimates on customer usage of UC&C technologies, instead of a total available market estimate for all technologies that are UC&C capable.

"IDC is forecasting a healthy 7.1% compound annual growth rate for the global UC&C market in the 2019–2023 period. This growth will be driven by customers across all size business segments with interest especially in cloud solutions, mobility, collaborative applications, and digital transformation (DX) projects," says Rich Costello, research director for IDC's Unified Communications and Collaboration program. "A more productive, intuitive end-user experience is still top of mind for many organizations, while the concept of integrating/embedding business processes and applications with 'intelligent' communications continues to gain mindshare."


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